Our policies.

01

Exchange & Return Policy

At VERRA, we carefully prepare every order before dispatch. For this reason, change-of-mind returns are not accepted.

Exchange window

Eligible products may be exchanged within 3 days from the date of delivery. The exchange request must be communicated to VERRA within this period.

Exchange conditions

To qualify for an exchange, the product must be unused, unworn, unwashed and in its original condition. Original tags, packaging and other product components should remain intact.

Products showing signs of use, washing, alteration, damage, stains, perfume or other wear may not qualify for exchange.

Damaged, incorrect or defective products

If you receive a product that is damaged, defective, incorrect or materially different from what was ordered, please contact VERRA promptly with your order details and clear photographs of the product and packaging.

Such cases will be reviewed and addressed in accordance with applicable consumer protection laws.

Exchange shipping

For an approved exchange, the applicable exchange shipping cost will be borne by VERRA.

Please note that an exchange is subject to product availability.

02

Privacy Policy

VERRA respects your privacy and is committed to handling your personal information responsibly.

Information we collect

When you place an order, we may collect information such as your name, email address, phone number, order information, selected size and payment-related transaction information necessary to process your order.

How we use your information

Your information may be used to process and fulfil orders, communicate order updates, provide customer support, handle exchanges and comply with applicable legal requirements.

Payments

Payments are processed through our payment service provider. VERRA does not need to store your complete card or banking credentials on its website.

Information security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

Your choices

You may contact us regarding your personal information, subject to applicable law and verification requirements.

For privacy-related questions, contact: officialverrafashion@gmail.com

03

Shipping & Delivery

Orders are prepared for dispatch after successful payment confirmation.

Delivery timelines may vary depending on destination, courier availability, weather, public holidays and circumstances outside VERRA's reasonable control.

Customers should ensure that the delivery information supplied at checkout is accurate and complete.

Where a delivery is delayed by circumstances beyond VERRA's control, we will make reasonable efforts to assist with tracking and delivery coordination.

04

Order Cancellation

If you need to request cancellation of an order, please contact VERRA as soon as possible at officialverrafashion@gmail.com.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched, subject to applicable law.

Once an order has been dispatched, it may no longer be possible to cancel it through the normal cancellation process.

05

Customer Care & Grievance

We value every VERRA customer and aim to resolve questions and concerns fairly and promptly.

For order support, exchanges, privacy questions or other concerns, please contact:

Please include your order details where applicable so that we can assist you efficiently.